Main Customer Services Interfaces

MAIN CUSTOMER SERVICES INTERFACES

1 INTRODUCTION
    1.1 GENERAL
    1.2 SCOPE
    1.3 AUDIENCE
2 INITIAL REQUEST (FIRST CONTACT)
3 o­nGOING PROJECTS
4 FINANCE AREA
5 GENERAL ASSISTANCE

1 Introduction
1.1 General
This document describes the main interfaces a customer may use to request a product or service to Intech. These interfaces can also be used for escalation purposes.

1.2 Scope
This document describes and list the names, telephone number and email accounts that a customer can use to request a service or product to Intech.

1.3 Audience
IntechŽs customers.




2 Initial Request (First Contact)
For any initial request to deliver a product or service our customers can direct its requests (RFP, RFI, RFQ, etc…) to one of following e-mail addresses:

ventas@intech.com.mx or
sales@intech.com.mx or
estimulosfiscales@intech.com.mx or
ventas@mobilepublicity.com.mx

These mail addresses are forwarded to our sales and marketing executives. One of them will take your request and personally will attend you.

Inmediately our customer will receive a Notification of Reception (NOR) vía email.

Then, depending of the urgency and complexity of the request, our sales and marketing executive will respond your request within 1-10 working days after reception of the request. This answer may be a Quotation, a commercial offer, etc…

In case of urgent matters our customers can contact:

1st. Line of attention

Jorge Sala
jorgesala@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388665
Mobile + 52(844) 8690187

2nd. Line of attention

Mario Hernández
mariohernandez@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388663
Mobile + 52(844) 1222019

3 Ongoing Projects
When our customer requires a change of the scope of the service, product or development already ordered, INTECH invites to state this request in a formal way by using a written format including just an email. The instances that must be contacted are (1st and 2nd are mandatory to secure the best response):

a) 1st instance: The allocated Project Manager.
INTECH always assigns a project manager independently of the size of the project. This will generate a Change Request procedure.

b) 2nd instance: The Project Office AND the sales executive.

projectoffice@intech.com.mx or
oficinadeproyectos@intech.com.mx or

You can also contact:

Nora Cabello
noracabello@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388664
Mobile + 52(844) 1222022

ventas@intech.com.mx or
sales@intech.com.mx or
estimulosfiscales@intech.com.mx or
ventas@mobilepublicity.com.mx

You can also contact:

Jorge Sala
jorgesala@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388665
Mobile + 52(844) 8690187

c) 3rd Instance: Operational Director

Mario Hernández
mariohernandez@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388663
Mobile + 52(844) 1222019

4 Finance Area
All issues related with payments, invoicing, INTECH invites you to address the financial department.

finanzas@intech.com.mx

You can also contact:

Lupita Beltran
lupitabeltran@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388685




5 General Assistance
For any technical or general assistance (i.e. like technical support or finding an specific person in Intech, etc..) INTECH invites you to address our main email addresses:

For technical support:

atencionalcliente@intech.com.mx or
helpdesk@intech.com.mx

For general assistance:

atenciongeneral@intech.com.mx

You can also contact:

Laura Cabello
lauracabello@intech.com.mx
Tel. +52 (844) 4388660
Mobile + 52(844) 1222021