MAIN CUSTOMER SERVICES INTERFACES
1 INTRODUCTION
1.1 GENERAL
1.2 SCOPE
1.3 AUDIENCE
2 INITIAL REQUEST (FIRST CONTACT)
3 onGOING PROJECTS
4 FINANCE AREA
5 GENERAL ASSISTANCE
1 Introduction
1.1 General
This document describes the main interfaces a customer may use to request a product or service to Intech. These interfaces can also be used for escalation purposes.
1.2 Scope
This document describes and list the names, telephone number and email accounts that a customer can use to request a service or product to Intech.
1.3 Audience
Intech´s customers.
2 Initial Request (First Contact)
For any initial request to deliver a product or service our customers can direct its requests (RFP, RFI, RFQ, etc…) to one of following e-mail addresses:
ventas@intech.com.mx or
sales@intech.com.mx or
estimulosfiscales@intech.com.mx
or
ventas@mobilepublicity.com.mx
These mail addresses are forwarded to our sales and marketing executives. One of them will take your request and personally will attend you.
Inmediately our customer will receive a Notification of Reception (NOR) vía email.
Then, depending of the urgency and complexity of the request, our sales and marketing executive will respond your request within 1-10 working days after reception of the request. This answer may be a Quotation, a commercial offer, etc…
In case of urgent matters our customers can contact:
1st. Line of attention
Jorge Sala
jorgesala@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388665
Mobile + 52(844) 8690187
2nd. Line of attention
Mario Hernández
mariohernandez@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388663
Mobile + 52(844) 1222019
3 Ongoing Projects
When our customer requires a change of the scope of the service, product or development already ordered, INTECH invites to state this request in a formal way by using a written format including just an email. The instances that must be contacted are (1st and 2nd are mandatory to secure the best response):
a) 1st instance: The allocated Project Manager.
INTECH always assigns a project manager independently of the size of the project. This will generate a Change Request procedure.
b) 2nd instance: The Project Office AND the sales executive.
projectoffice@intech.com.mx or
oficinadeproyectos@intech.com.mx or
You can also contact:
Nora Cabello
noracabello@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388664
Mobile + 52(844) 1222022
ventas@intech.com.mx or
sales@intech.com.mx or
estimulosfiscales@intech.com.mx or
ventas@mobilepublicity.com.mx
You can also contact:
Jorge Sala
jorgesala@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388665
Mobile + 52(844) 8690187
c) 3rd Instance: Operational Director
Mario Hernández
mariohernandez@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388663
Mobile + 52(844) 1222019
4 Finance Area
All issues related with payments, invoicing, INTECH invites you to address the financial department.
finanzas@intech.com.mx
You can also contact:
Lupita Beltran
lupitabeltran@intech.com.mx
Tel. +52 (844) 4388660
Direct +52 (844) 4388685
5 General Assistance
For any technical or general assistance (i.e. like technical support or finding an specific person in Intech, etc..) INTECH invites you to address our main email addresses:
For technical support:
atencionalcliente@intech.com.mx or
helpdesk@intech.com.mx
For general assistance:
atenciongeneral@intech.com.mx
You can also contact:
Laura Cabello
lauracabello@intech.com.mx
Tel. +52 (844) 4388660
Mobile + 52(844) 1222021
